Only half of businesses believe the UK’s phone network is more reliable than five years ago, according to new research by the British Chambers of Commerce (BCC) released today (Friday).
A survey by the BCC of over 1,100 businesses, found that while 53% of firms believe the reliability of the UK’s mobile phone network has improved compared to five years ago, 30% believe there has been no change and 16% say that it is less reliable.
Despite welcome investment and progress in the rollout of mobile coverage, businesses across the country still report problems with accessing reliable mobile coverage. In response to the frustration of business communities, last month the BCC launched its No More Not Spots campaign to end not spots for voice coverage where UK phone users live, work, travel and play.
As part of the campaign, business communities have been identifying gaps in UK mobile coverage by logging them online. In one month, over 500 not spots have been identified across the country.
Not spots, and areas of partial not spots, undermine the connectivity and productivity of UK businesses. The recent survey also found that 21% of businesses don’t believe the UK’s mobile phone network meets their needs in accessing new and existing customers, suppliers and employees.
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